Check or configure the network settings on a laptop or PC to be untagged

Windows PC

1. Open Network Settings:

  • Right-click the network icon in the taskbar (bottom right) and select “Open Network & Internet settings.”

2. Click on “Advanced networking settings”

3. Select Ethernet or Wi-Fi Adapter (e.g. Ethernet):

  • If you’re using a wired connection, click on Ethernet.
  • If you’re using Wi-Fi, click on Wi-Fi.

4. Click on “Edit” under the “More adapter options” section.

5. Disable VLAN Tagging:

  • Click “Configure” next to the network adapter.
  • Go to the “Advanced” tab, and then look for any option related to “VLAN ID” or “Priority and VLAN” and ensure it is disabled or set to 0 (which means untagged).

6. Apply Settings:

  • Click OK to save changes and restart your connection.

macOS Laptop

1. Open System Preferences:

  • Click on the Apple logo in the top left corner, then select System Preferences.

2. Go to Network Settings:

  • Click on “Network.”

3. Select the Network Interface:

  • If you’re using Ethernet, select Ethernet.
  • If you’re using Wi-Fi, select Wi-Fi.

4. Check VLAN Tagging:

  • Click “Advanced.”
  • Go to the Hardware tab and make sure that “Configure VLAN” or “VLAN tagging” is either disabled or set to none.

5. Apply Changes:

  • Click OK and then Apply to save the settings.