1. Check Physical Connections
- Router & Modem: Ensure all cables are securely connected, especially power and Ethernet cables.
- Wi-Fi Signals: If you’re on Wi-Fi, make sure you’re within a reasonable range of the router.
- Power Cycle: Unplug your modem and router for about 30 seconds, then plug them back in.
2. Examine Device-Specific Issues
- Device Connection: Confirm if the issue affects one device or multiple devices.
- Reboot Devices: Restart the device(s) experiencing the issue.
- Network Settings: Forget the Wi-Fi network on your device and reconnect. This can often refresh the connection.
3. Run Basic Network Diagnostics
- Ping Test: Open Command Prompt or Terminal and type
ping google.com -t. If you see “Request timed out,” it may indicate a connectivity issue. - Network Troubleshooter: On Windows, go to Settings > Network & Internet > Status > Network troubleshooter.
- Check for IP Conflicts: If using multiple devices, ensure each device has a unique IP address.
4. Inspect Router and Modem(ONT)
- Firmware Update: Log into your router’s admin panel and check for firmware updates.
- Channel Interference: Use a Wi-Fi analyzer app to detect if multiple networks are on the same channel and switch to a less crowded one.
- Change Frequency Band: If you have a dual-band router, try switching from 2.4GHz to 5GHz or vice versa.
5. Check for ISP Issues
- Outage Reports: Contact your ISP or check their website for reported outages in your area.
- Speed Test: Run a speed test (e.g., Speedtest.net) to check if you’re getting the speed you’re paying for.
- Data Caps: Confirm with your ISP if you’re nearing any data limits that could affect connectivity.
6. Reduce Network Load
- Limit Devices: Disconnect devices not in use from the network.
- Bandwidth Usage: Pause any large downloads, streaming, or gaming to see if that improves connectivity.
- Quality of Service (QoS): In your router’s settings, enable QoS to prioritize certain types of traffic, like video calls or gaming.
7. Advanced Troubleshooting
- DNS Settings: Try switching to a public DNS like Google (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1).
- Factory Reset: If issues persist, consider resetting your router/modem to factory settings (you’ll need to reconfigure settings afterward).
- Check for External Interference: Microwave ovens, cordless phones, and baby monitors can interfere with Wi-Fi signals. Try moving the router away from these devices.
8. Contact Us
If the problem continues, contact us with detailed information on your troubleshooting steps. They may be able to diagnose external issues or send a technician for further investigation.