Bills & Payments

Get help with invoices, payment options, due dates, direct debit, and billing queries.

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No connection
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💡Need to pay a bill right now?

Log in to My Account to view and pay your latest invoice, update payment details, or set up direct debit.

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🧾 Understanding your bill

Reading your invoice ★
Billing cycle explained
Pro-rata charges
GST on your invoice

💳Payment options

Setting up direct debit ★
Paying by credit card
Bank transfer details
Payment due dates

🎁Account credit

How account credit works
$240 credit — when applied
Referral credits
Credit balance & expiry

⚠️Payment issues

Failed payment help ★
Disputing a charge
Requesting a refund
Overdue account

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Prefer to talk to someone? Call our NZ-based support team on 0800 89 1001. We’re here to help you anytime.

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