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🚀Getting started

How to setup your router
Connecting your first device
Understanding your plan speeds
What equipment do I need?

🔧Troubleshooting

My internet is slow ★
No connection / outage check ★
Wi-Fi drops or weak signal
How to restart your router

📡Fibre & wireless

Fibre installation process
Wireless 4G / 5G coverage check
Hyperfibre setup guide
ONT / modem explained

⚡Network & speeds

How to run a speed test ★
What affects my speeds?
Peak hour congestion
Ethernet vs Wi-Fi speeds

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