Voice Help

Get help with your VoIP landline — setup, call quality, voicemail, and features.

Most popular articles

No dial tone
Poor call quality
Setup voicemail
Keep my number
Call forwarding
International rates

💡VoIP requires a working internet connection

Your voice calls run over your broadband. If your internet is down, calls will also be affected. Check your broadband connection first if you’re having call issues.

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🚀Getting started

Setting up your VoIP landline
Keeping your existing number
Compatible phones & devices
Connecting your adapter (ATA)

🔧Troubleshooting

No dial tone ★
Poor call quality or echo ★
Calls dropping out
Can’t receive incoming calls

✨Features

Setting up voicemail
Accessing voicemail remotely
Call forwarding setup
Caller ID & call waiting

📋Plans & calling

What’s included in VoIP plan
NZ landline & mobile calls
International calling rates
Adding VoIP to your plan

Still need help?

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Prefer to talk to someone? Call our NZ-based support team on 0800 89 1001. We’re here to help you anytime.

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